Privacy Policy

Welcome to the Privacy Policy of VistaGrande Resort. This document outlines our commitment to safeguarding your personal information, ensuring transparency in how we collect, utilize, and protect your data. Our aim is to provide you with a comprehensive understanding of our privacy practices, enabling you to make informed decisions regarding the information you share with us.

1. Introduction

At VistaGrande Resort, we are deeply committed to maintaining your privacy. This Privacy Policy elucidates our practices concerning the collection, utilization, and dissemination of personal data. We adhere to rigorous standards of data protection and privacy, ensuring that your information is handled with the utmost care and in compliance with applicable laws and regulations.

2. Information We Collect

We collect various types of information to provide you with our services effectively. The types of information we collect include, but are not limited to:

  • Personal Identification Information: This includes your name, contact details, address, and other personal identifiers collected during booking, registration, or communication with us.
  • Payment Information: Details such as credit card numbers, billing addresses, and transaction history necessary for processing payments and reservations.
  • Technical Data: Information about your device, IP address, browser type, and usage patterns collected through cookies and similar technologies to enhance your browsing experience.
  • Usage Data: Data regarding your interactions with our website, including pages visited, links clicked, and other behavioral metrics that help us improve our services.
  • Feedback and Reviews: Comments, reviews, and feedback provided by you regarding our services, which may include personal opinions and experiences.

3. How We Use Your Information

We utilize your information for various purposes, including:

  • Service Provision: To process your bookings, manage your reservations, and deliver the services and amenities you request.
  • Personalization: To tailor your experience based on your preferences and previous interactions with us.
  • Communication: To send you confirmations, updates, promotional offers, and other communications relevant to your stay or our services.
  • Improvement of Services: To analyze usage patterns, feedback, and reviews to enhance our services and address any issues or concerns.
  • Compliance and Legal Obligations: To adhere to legal requirements, resolve disputes, and enforce our policies.

4. Data Protection and Security

We employ a range of security measures to safeguard your personal information. These measures include:

  • Encryption: Utilization of encryption technologies to protect sensitive data transmitted over the internet.
  • Access Controls: Restricting access to personal data to authorized personnel only, with strict protocols in place to prevent unauthorized access.
  • Secure Storage: Ensuring that personal information is stored securely, both physically and electronically.
  • Regular Audits: Conducting regular security audits and assessments to identify and mitigate potential vulnerabilities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that enable us to remember your preferences and provide a more personalized experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to access certain features of our website.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, or delivering services, provided they agree to keep your information confidential.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of VistaGrande Resort, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

7. Your Rights

You have the following rights concerning your personal data:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request corrections to any inaccurate or incomplete data.
  • Deletion: The right to request the deletion of your personal information under certain conditions.
  • Restriction: The right to request restrictions on the processing of your personal information.
  • Objection: The right to object to the processing of your personal information for specific purposes.
  • Data Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another data controller.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your data.